Refund and Return Policy
At Otolaryngological Anthropology Incorporated, we want you to be confident in what you buy. This Refund and Return Policy explains our terms for returns, exchanges and refunds.
1. Returns
We accept returns of unopened products for 30 days from the date of delivery. Items must be unused, with any factory seal intact, and in their original packaging.
Discounted and promotional purchases are returnable on the same terms as full-price ones.
2. Products That Cannot Be Returned
For health and safety reasons we cannot accept the return of any product that has been opened or used, or whose seal has been broken. This applies to all Auil ear drops and to Roncaid chin lift support tape.
This does not affect your rights where a product arrives damaged, defective or incorrect. Those are covered in Section 5.
3. How to Start a Return
Email support@otoanthro.com within the 30-day window with your order number and the items you wish to return. We will reply with a return authorization and the address to send to. Please do not send anything back before you have that authorization, as we cannot process a return we are not expecting.
4. Return Shipping and Refunds
You are responsible for the cost of returning the items to us. We recommend a tracked service; we cannot refund a return that does not reach us.
Once we receive the items and confirm they are unopened, we refund the full purchase price of those items to the original payment method. There is no restocking fee and no deduction for the original delivery, which was free. Refunds are issued within five business days of receipt and typically appear on your statement within a further five to ten business days, depending on your bank.
5. Damaged, Defective or Incorrect Items
If something arrives damaged, defective or not what you ordered, email support@otoanthro.com within 14 days of delivery with your order number and a photograph. We will send a replacement or refund you in full, whichever you prefer, and we pay all shipping. In most cases we will not ask you to send the item back.
6. The Four-Week Roncaid Plan
You may cancel the plan at any time before your next delivery is processed, and you will not be charged again. Deliveries already sent are covered by the same 30-day unopened return terms as any other order. We do not refund deliveries that have been opened or used.
7. Apparel and the Company Store
Apparel and accessories are made to order. We accept returns only where the item is defective, misprinted or materially different from what was ordered. Email support@otoanthro.com within 30 days of delivery with your order number and a photograph.
8. Orders Placed on Amazon
Orders placed through Amazon are governed by Amazon's return policy and must be returned through your Amazon account. We cannot process those returns here.
9. Contact Information
Otolaryngological Anthropology Incorporated — support@otoanthro.com
Honest Answers, By Electronic Post.
Refund and Return Policy
At Otolaryngological Anthropology Incorporated, we want you to be confident in what you buy. This Refund and Return Policy explains our terms for returns, exchanges and refunds.
1. Returns
We accept returns of unopened products for 30 days from the date of delivery. Items must be unused, with any factory seal intact, and in their original packaging.
Discounted and promotional purchases are returnable on the same terms as full-price ones.
2. Products That Cannot Be Returned
For health and safety reasons we cannot accept the return of any product that has been opened or used, or whose seal has been broken. This applies to all Auil ear drops and to Roncaid chin lift support tape.
This does not affect your rights where a product arrives damaged, defective or incorrect. Those are covered in Section 5.
3. How to Start a Return
Email support@otoanthro.com within the 30-day window with your order number and the items you wish to return. We will reply with a return authorization and the address to send to. Please do not send anything back before you have that authorization, as we cannot process a return we are not expecting.
4. Return Shipping and Refunds
You are responsible for the cost of returning the items to us. We recommend a tracked service; we cannot refund a return that does not reach us.
Once we receive the items and confirm they are unopened, we refund the full purchase price of those items to the original payment method. There is no restocking fee and no deduction for the original delivery, which was free. Refunds are issued within five business days of receipt and typically appear on your statement within a further five to ten business days, depending on your bank.
5. Damaged, Defective or Incorrect Items
If something arrives damaged, defective or not what you ordered, email support@otoanthro.com within 14 days of delivery with your order number and a photograph. We will send a replacement or refund you in full, whichever you prefer, and we pay all shipping. In most cases we will not ask you to send the item back.
6. The Four-Week Roncaid Plan
You may cancel the plan at any time before your next delivery is processed, and you will not be charged again. Deliveries already sent are covered by the same 30-day unopened return terms as any other order. We do not refund deliveries that have been opened or used.
7. Apparel and the Company Store
Apparel and accessories are made to order. We accept returns only where the item is defective, misprinted or materially different from what was ordered. Email support@otoanthro.com within 30 days of delivery with your order number and a photograph.
8. Orders Placed on Amazon
Orders placed through Amazon are governed by Amazon's return policy and must be returned through your Amazon account. We cannot process those returns here.
9. Contact Information
Otolaryngological Anthropology Incorporated — support@otoanthro.com